Appointments, Fees and Policies

Cancellation Policy

Your appointment times are reserved just for you and are very important to us. We understand that sometimes schedule adjustments are necessary; therefore, we respectfully request a minimum of 24 hours notice for cancellations.
 

STRICT AND ENFORCED 24 HOUR CANCELLATION POLICY!
Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive services. You are sent reminders via text and/or email 48 hours in advance because we know how easy it is to forget an appointment you may have booked weeks or months ago and we wish to afford you the opportunity to notify us so as not to incur a cancellation fee.

· Less than 24 hour notice will result in a charge equal to 100% of the reserved service amount.

· Same day appointments or appointments made within the 24 hour period must be cancelled within 4 hours of appointment time or will result in a charge of 100% of the reserved service amount.

· “NO SHOWS" will be charged 100% of the reserved service amount and may be unable to book any further appointments. 

Late Arrival

Running on time is an important part of our success and vital to good customer service. We understand that life, work, and traffic happens. If you will be arriving late, please call or text us as early as possible so that 1. we know you are okay and 2. we can adjust our schedule if possible. It may be possible for us to accommodate you, but if not, we will end at the originally scheduled appointed time. We will not inconvenience the client after you, but will do our very best with the time remaining after your arrival.

· If we have not heard from you prior to your appointment, and it is 15 minutes past your scheduled time, you will be considered a No Show. Your appointment time will be made available to another client and you will be charged 100% of the reserved service(s) amount.

· If we have been notified prior to your appointment, we will see you for the amount of time that is remaining after your arrival and fit in as many services as we can in that time if you have multiple services scheduled. You will be responsible for the full amount of the reserved service(s) regardless.

These policies ensure that we run on time for each and every one of our clients, that those on our waiting list are given the opportunity to be seen, and that we avoid gaps in our schedule. We thank you for your understanding and support of the enforcement of these policies which allow us to provide the very best quality and service to all. 

Fees
All payment is required at the time of booking and/or service(s).

All sales, purchases and fees paid are final and non-refundable. 

No unused portion of any service or package will be refunded if the client elects to discontinue treatment prior to the end of service.

Zero-Tolerance Policies

Life Reset Healing Arts has a zero-tolerance policy for individuals who are under the influence of alcohol, recreational drugs (including marijuana), and prescribed narcotics. Being under the influence will result in immediate cancellation of the session, you will be required to pay the full amount due for the scheduled appointment, and no future appointments will be allowed.

Life Reset Healing Arts has a zero-tolerance policy for any illicit or sexually suggestive remarks or advances. Any offensive behavior will result in immediate termination of the session, you will be required to pay the full amount for the scheduled appointment and will be barred from any future services.

Minors and Animals

Consent must be provided by a parent or legal guardian for clients under the age of 18 and must be accompanied by a parent or legal guardian during the entire session.

Animals must have consent from the legal owner to be treated. *Animal work is always done by proxy long-distance.